Support

Help with
Netball Team Selector

The app is not on the stores yet, so this page is mostly here for when it is. If you are testing an early build, or you have a question before launch, everything below applies.


The quickest way to reach a human is [email protected]. It goes to one inbox and one person reads it. Tell us what phone you are on and what you were doing when it went wrong, and you will get a proper answer rather than a ticket number.

Common questions

Things worth knowing

Where is my data?

On your phone. There is no account, no login and no cloud, and nothing about you or your players is sent anywhere. That also means nobody can recover it for you, so take a backup.

How do I move to a new phone?

Club, then Export backup. That writes one file with your club, teams, players, coaches, photos and settings in it. On the new phone, install the app and use Import backup on the same screen.

The plan will not build and says it is impossible

That is deliberate. The app refuses to produce a sheet that breaks a hard rule rather than quietly bending it, and tells you which one. Usually it is a squad tag's on-court cap that cannot be met with the players available, too few available players to fill the court, or so many slots locked that somebody could never get on. Unlock a slot, change the cap, or mark more players available.

Somebody is available but not in the squad

Your competition's squad cap is smaller than the number of players available. They show under NOT PLAYING on the Plan screen and under REST OF SQUAD on the Lineup screen. Tap their name on the Plan screen to bring them in and choose who makes way.

Can I change the rules my league plays to?

Yes. On the Plan screen, tap the card at the top, then Competition rules. Pick a preset (Bee Netball Fliers or Stingers, England Netball junior or domestic, a mixed league) or set quarters or halves, period length, squad cap, substitution model and the rotation rules yourself.

The rotation sheet will not share

The sheet is rendered on the phone and handed to the normal iOS or Android share sheet as a PDF. If nothing appears, check the app has permission to share and that you have enough free storage. If it still will not, email us and say which phone and which OS version.

How do I delete everything?

Club, then Delete all data. It removes every club, team, player, coach, photo and plan from the phone straight away and cannot be undone. Deleting the app does the same thing.

I have found a bug, or the app needs to understand my league

Please tell us. Netball rules vary more by competition than people outside the sport expect, and a rule the app does not know about is worth hearing before launch rather than after. Email [email protected].

Contact

Get in touch

Email [email protected], or find us on Instagram at @teamselectorapp.

Netball Team Selector is made by ML13 Limited, a company registered in England and Wales, number 14491183.